Frequently Asked Questions
To make changes to your order or cancel items, please contact us via email at cs@packaging-friends.com or call us at (737) 304 7523 Note that cancellations may incur a fee before issuing any credit. Once your order is processed, cancellations are no longer possible, and you’ll need to follow our return policy. Refused deliveries will incur restocking, shipping, and cancellation fees. It is your responsibility to ensure the correct items and quantities are selected during checkout.
Once a tracking number is assigned, you can monitor your order. Most shipments use FedEx Ground or UPS Ground. We will provide carrier details along with your tracking number.
If your order is delayed, first check the tracking number provided by the carrier. If you need further assistance, contact us via email or phone. Please remember that we are not responsible for delivery delays caused by carriers, weather, or other events beyond our control.
If you notice a missing item in your shipment, contact us via email or phone, and we will resolve the issue promptly.
No, we are unable to ship to PO boxes, as all our shipments are handled by UPS and FedEx, which do not deliver to PO addresses.
Yes, during checkout, you can enter a new shipping address in the "shipping details" section.
For orders received before 1 pm Eastern, we aim to ship the same business day. Orders placed after 1 pm Eastern are typically processed the next business day. With our extensive network of warehouses, deliveries usually arrive within 4-7 business days. Please note that we are not responsible for weather-related delays.
Yes, we accept returns for damaged or defective items, as long as the issue occurred at our facility or during shipping. Returns must be initiated within 30 days of receiving your order.
Shipping costs are based on the size, weight, and destination of the package. If you need next-day delivery, please contact us to arrange this.
We’ll notify you if an item is unavailable. You can either receive a full refund or place a backorder. Contact us for real-time stock updates and expedited options.
Certain orders may be subject to a security review. If flagged, we will reach out for confirmation via email or phone. If we cannot verify the order within two weeks, we will cancel and refund it. For assistance with pending orders, please contact us directly.
While we strive for accuracy, some product details may vary. We reserve the right to correct or update information without prior notice. If an order is canceled due to an error, we will issue a full refund.
Yes! We offer bulk discounts based on your order volume. Contact us at (737) 304 7523 or cs@packaging-friends.com for more details.
Absolutely! If you don’t find what you need, our Packaging Experts can help with a custom quote. Reach out via phone or email.
Yes, we do! If you find a better price (including shipping), call us or email, and we’ll strive to beat it.
At Packaging Friends, we maintain a minimum order amount of $1,000 to provide our customers with free shipping. This allows you to allocate more of your budget toward purchasing bags instead of covering shipping costs, enhancing the overall value of your investment. By reaching this minimum, you maximize your spend on essential packaging materials, ensuring efficient, cost-effective procurement for your business needs. For more details or inquiries, our customer support team is always ready to assist.
Yes, during checkout, you can choose to use your personal shipping account. For assistance, contact our customer support team.
